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Open Position

LATAM Support Engineer

We’re seeking a technically skilled and customer-focused Support Engineer to provide pre-sales and post-sales support to Aratek’s partners and clients across Latin America. This is a remote role, with preference for candidates based in Mexico, Panama, or Colombia.

01.

Key Responsibilities

02.

Job Requirements

03.

About Aratek Biometrics

04.

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01. Essential Functions

Key Responsibilities

As our LATAM Support Engineer, you’ll play a key role in ensuring successful deployment and adoption of Aratek solutions. Your responsibilities include:

  • Providing technical support and troubleshooting (remote and on-site) for Aratek hardware and software.
  • Assisting customers and partners with SDK/API integration on Windows, Android, and Linux platforms.
  • Collaborating with Sales and Product teams to deliver pre-sales technical consultations.
  • Conducting technical training and onboarding for partners, integrators, and end-users.
  • Supplying R&D/product teams with field feedback and customer insights.
  • Supporting deployments, POCs (Proof of Concept), and field testing in the region.
  • Preparing technical documentation, FAQs, and knowledge base content in English and Spanish/Portuguese.
  • Traveling across LATAM (20–30%) to support projects and customers.
02. Skills, Experience, and Qualifications

Job Requirements

We’re looking for a hands-on support engineer who thrives at the intersection of technology and customer success. The ideal candidate will bring:

Technical Skills

  • Strong knowledge of Windows and Android OS.
  • Hands-on SDK integration experience (C++, C#, Java, Python preferred).
  • Familiarity with biometric technologies such as fingerprint and facial recognition.
  • Experience with APIs, USB drivers, mobile app support, and hardware troubleshooting.
  • Networking and connectivity troubleshooting (a plus).

Language Skills

  • Fluent in English and Spanish (Portuguese is a strong advantage).
  • Ability to produce technical documentation in both English and Spanish.

Experience & Education

  • 3–5 years in technical support, field engineering, or system integration.
  • Bachelor’s degree in Computer Science, Electronic Engineering, IT, or related field.
  • Experience supporting government, financial, or identity-related projects (preferred).

Preferred Qualifications

  • Knowledge of biometric industry standards (ISO, NIST, FBI PIV).
  • Experience with LATAM government ID projects, voter registration, KYC/AML, or access control systems.
  • Familiarity with Aratek or similar biometric devices (a strong plus).
03. About Aratek

Aratek is a global leader in the biometrics and security industries.

Aratek_Company_Picture

Since 2004, we have been helping millions around the world manage their digital identity requirements with our innovative biometric products and tailored solutions.

Headquartered in Shenzhen, China, with our International Business Division based in Taipei, Taiwan, Aratek’s technologies today power national ID programs, secure access systems, and digital identity services in over 100 countries.

From helping governments register citizens to enabling businesses to run smarter and more securely, we create solutions that build trust, drive progress, and open new opportunities for everyone.
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